After-sales service

Fire-resistant glass, as a vital fire safety product, also requires robust after-sales support. Here are some key services provided:

1. Product Presentation and Training:

Upon purchase,after-sales team offers comprehensive product briefings, detailing the glass's features, usage methods, and maintenance tips. This ensures clients understand proper handling and care for their fire-resistant glass.

2. Installation Support:

For customers requiring installation, dedicated installation experts are dispatched to provide on-site assistance. They conduct site surveys, design, installation, and calibration, ensuring optimal safety and functionality of the glass.

3. Replacement and Return Policy:

In case of issues during transportation or if the received product is defective, the company offers a hassle-free replacement service, safeguarding customers' rights.

4. Regular Inspections:

Periodic checks are conducted by the after-sales team to inspect the functioning of the fire-resistant glass. Any potential problems are identified and addressed promptly, ensuring the glass remains operational when needed.

These after-sales services contribute to the overall reliability and peace of mind of fire-resistant glass solutions, demonstrating the commitment to customer satisfaction and消防安全.